Service Level Agreement Evaluation: The 8 Best SLA Metrics
In this article, we will explain the importance of service level agreements (SLAs) and their benefits for service providers and customers alike. We will also discuss the importance of evaluating service level agreements on a regular basis and present some of the best SLA metrics.
The Licensing Agreement: Everything You Need to Know
This article breaks down the key components of license agreements so you can be sure you understand them when it comes time to sign them.
What to look out for when creating SaaS contracts
Over the past few years, Software as a Service (SaaS) has established itself as a term for the temporary use of software provided by a provider via an Internet connection. The software is usually accessed via the provider's servers using a web browser. There is no local installation.
Performance certificate explained: everything you need to know
A performance certificate is a complex document that regulates a set of services within a software project. The structure of a service certificate is not regulated by law, but you should pay attention to a few points mentioned in this article. Essentially, your product range determines the form of the service certificate.
SaaS Attorney Guide: How to Hire the Absolute Best One
The year is 2022 and the reliance on cloud-based products and services is growing by the day. Software as a Service, or SaaS, is growing in popularity as it offers greater convenience to end users by eliminating the need to install and host tools directly on their devices before they can be used. As a result, SAAS agreements play an important role in setting the ground rules for the relationship between SaaS providers and customers.
What to do in the event of a warning
Many companies and businesses ask themselves, even in times of crisis, how do I deal with a warning? The situation is the nightmare of every entrepreneur. On an otherwise successful working day, you receive an email from an association or a law firm with which you have not been in contact before. What begins with the joyful expectation of a new business relationship ends with great disillusionment. They accuse you or your company of violating competition rules and demand a cease-and-desist declaration.
Guidance on how to act against plagiarism
The following example: One's own company has a successful article on offer, which is not technically innovative or even an invention, but finds good sales because of its design. In our example, this design has not been registered as a design in the (German or European) register. You suddenly find out that this product has been copied by competitors and is offered for sale on various platforms at a much lower price because it has been manufactured to a lower quality.
Guide to data processing agreements (by entrepreneurs)
The commissioning agreement is a necessary evil that affects companies in the field of data processing. Indeed, processing without a contract means liability for the processor as controller of the processed data in the worst case scenario. The following article discusses commissioned processing and what factors need to be taken into account when drawing it up from a practical point of view.
The lawyer's contract harbours pitfalls
Law firms regularly use standardised lawyers' agreements to facilitate the handling of the mandate and to create clarity for the client. However, case law in recent years shows that rigid formulations and general framework agreements with clients, especially with regard to agreed fees, run the risk of falling back on statutory fees.
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